Frequently asked questions

Do you require Full payment upon booking?

No, but we do require 50% non-refundable deposit to secure the event date.

WHAT Happens with the 50% non-refundable deposit and when is the remaining Balance due?

The 50% non-refundable deposit will go towards your order total and this will secure the event date. The remaining balance is due 24 hours before the event date.

Can you use latex balloons that the client will provide?

Unfortunately not. We use specific high quality balloon brands to ensure a long lasting set-up.

How long Does it take for you to set up everything?

This varies depending how big is the set up but typically it takes about an hour or longer.

How much time in advance do you need to be at the event for the set up?

At least 2 hours before the event so we have enough time to install everything.

How soon can we book with you?

We request to book with us two weeks before the event. If it’s a last minute booking, please do not hesitate to reach out to us and we can try to accommodate your request. You may call us at 801-574-9832 for a faster response.

Do you Accept inspirational photos?

Absolutely! Inspiration photos are very helpful for us so we can bring your vision to life. We try our best to follow the inspiration photos but please be advised that it will not look exactly the same as the photos. It will however be similar to it.